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This article provides you steps for Canon Printer Setup Support troubleshoot when your printer doesn’t respond to commands from a computer.
Troubleshoot Why my Canon Printer Doesn’t Respond
There are many reasons that your canon printer may be displayed as “Offline.” Because there are multiple reasons why your devices may be unable to communicate with one another, there are also multiple possible resolutions. The following steps will help to determine the cause of the issue and resolve it.
The three most common solutions are to reset the printer, check the network communication, and if needed, update or reinstall the printer drivers.
How to Reset the Canon Printer
Press the Power button to turn off the printer.
Disconnect the data cable from the printer (not applicable to Wi-Fi®, Bluetooth® or Infrared).
Unplug the printer power cord for approximately 10 minutes, and then plug it back in.
To troubleshoot a communication issue, reconnect the data cable (not applicable to Wi-Fi, Bluetooth or Infrared).
If the power cord is plugged in to a surge protector, it may be necessary (for testing purposes) to plug the cord directly into the wall outlet.
Reconnect the data cable (USB Cable).
Press Power to turn the printer back on, then trying printing again.
If the printer still doesn’t work correctly, and the carriage is accessible, remove and replace the ink. Please repeat the steps above.
If your printer is connected to a wireless network, communication errors can occur if there are changes to the network (new router, change in the router’s name or password, etc.).
How to troubleshoot network communication issues with the Canon printer
Make sure that the printer is not displaying any errors (flashing lights or error codes on the screen). If the printer is in an error state (paper jam, ink has run out, etc.) please address the error state first. Then, move to the next step.
If there have been no changes to your wireless network (new router, new password for your router, etc.), turn off and unplug your printer. Unplug your wireless router for 15 seconds, then plug it back in. After it has fully initialized, plug the printer back in and power it on. Try to print again. If there is still no response, move to the next step.
Print out the network setting information.
If the printout shows that the connection is Active and the signal strength is less than 80%, try to move the printer and router closer. If neither the printer nor the router can be moved, try removing obstacles between the two devices, or turning off any devices that may interfere with network communication.
In Case printout shows that the connection is Active and the signal strength is greater than 80%, try temporarily disabling any firewall software on your computer. If the printer responds to print commands after the firewall is disabled, you will need to open ports used by the printer for network communication. Please refer to your firewall vendor’s documentation for instructions on opening these ports.
If the printout shows that the connection is Active and the SSID (network name) is BJNPSETUP, the printer’s network settings have been reset to the factory defaults. The printer will need to be reconnected to the wireless network.
Now printout shows that the connection is Inactive and it shows the wrong SSID (network name), the printer will need to be reconnected to the network.
This wlil happen if you got a new wireless router, or if you changed the SSID or password of your current network.
Depending on what’s listed on the network information setting page that was printed, take the appropriate troubleshooting steps noted.
If your computer is connected to a Virtual Private Network (VPN), try disconnecting from that VPN and print again.
Reinstall the printer driver : Canon Printer Setup Support
Visit the Canon Supportpage.
Enter the model name of your printer
Select your model name
You will be directed to the Drivers and Downloads page for your printer.
Download the driver for your printer model, and follow the on screen instructions to open and install the file.
Wi-Fi® Communication : Canon Printer Setup Support
Printer had been connected wirelessly , and no hardware changes have been made, you may simply need to reboot your computer.
You may need to reestablish the wireless connection, or set your printer up wirelessly if it has not been connected wirelessly before. If your printer has not been setup wirelessly already, or to reestablish a wireless connection, Then Contact us for Help
Computer is connected to a (VPN), try disconnecting from the VPN .
Reboot Router/Modem : Canon Printer Setup Support
Router and/or modem is not able to communicate with devices that are usually connected, you should power cycle the router.
First, disconnect the power from your router and/or modem.
Wait approximately 30 seconds and then reconnect them.
The booting process for the router and/or modem may take several minutes.
Once a proper connection has been reestablished, if this was the issue, then communication between your devices should be restored.
Reboot Computer : Canon Printer Setup Support
Some cases it may be necessary to restart your computer to refresh connections with the various peripherals such as routers, modems, printers, etc.
Save any needed work and close all open applications.
Shutdown and restart your computer.
Once fully rebooted, try to print or scan again.
Canon Printer not responding (Wireless network connection) : Canon Printer Setup Support
Canon Printer is not responding / Canon Printer is offline and other error messages may appear when printing via wireless connection.
When attempting to print in a wireless LAN environment, message Printer not responding may appear. There are several possible causes for this message.
Refer to the following list of recommendations then click on the link to open the article and resolve your issue.
The computer and access point (or wireless router) have lost connection. Restart the computer and then attempt to print again.
The printer’s signal strength is low due to its distance from the access point (or wireless router). Move the printer closer to the access point (or wireless router). To check signal strength, print out the network settings and check the listing for signal strength, the higher the percentage, the stronger the signal. If the connection is Inactive, the printer has been disconnected from the network. If powering off the access point and printer and powering them back on does not change the connection to Active, the printer will need to be reconnected to the network.
The access point (or wireless router) and wireless printer may not be communicating. Power off and back on the access point and printer to restore communication.
A firewall on your computer may be blocking ports needed for communication with your printer. Configure your firewall to allow communication with the ports needed for network communication with the printer. Refer to the documentation for your firewall for information on how to configure the firewall.
If your computer is connected to a VPN (Virtual Private Network), you may encounter the Canon Printer not responding message. Disconnect from the VPN and try to print again.
The Canon wireless printer will detect nearby access points. If an incorrect access point was inadvertently selected, you will be able to select the correct one. Lets Confirm the network name matches the one selected on the printer and the one on the computer.
First Confirm the network name (SSID) matches the one selected on the printer and the one on a Windows computer.
Second Confirm the network name (SSID) matches the one selected on the printer and the one on a Macintosh computer.