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Get step by step Support on HP Printer Setup with Windows , Mac OS , Chromebook , Mobile Phones. Get Right Guidance on how to fix various HP Wireless Printer Issue such as HP Printer Offline , HP Wireless Printer Driver Unavailable Problems etc. Learn how to identify and resolve common issues with your HP Printer with the help of our various automated solutions including diagnostic tools and troubleshooters.
HP Printer Solutions
Few HP Printer Setup Feature Content
1. HP Printers – Firewall Blocking Driver Install or Printer Function (Windows)
This document is for HP printers and computers with Windows operating systems. Firewall software helps block threats from outside your network, but some settings or configurations can block communication with network printers. Firewall settings might cause one of the following issues:
- You are unable to install the printer software.
- When you install the printer software, the printer cannot be found on the network.
- Some functions of your printer work while others do not.
- Your printer suddenly does not print.
- The printer status displays as Not connected even though the printer is connected to the network.
To determine if your firewall is causing the issue, use HP Print and Scan Doctor to temporarily disable the firewall, and then configure the firewall using your security software, if necessary.
Step 1: Temporarily disable the firewall
Using HP Print and Scan Doctor, temporarily disable the firewall to determine if it is blocking driver installation or printer functionality.
- Download and run HP Print and Scan Doctor .
- Click Network, and then click Troubleshooting Firewalls.
- Clicking Network and Troubleshooting Firewalls
- Click the name of any firewall software that has an Enabled status, and then click Disable. Do this until all firewalls are disabled.
- Example of the Advanced Info window
- When all firewalls are disabled, install your printer software or try to use your printer.
- If the installation completed, re-enable the firewall in the Print and Scan Doctor. For future installs, you can either temporarily disable the firewall each time, or you can continue to the next step and configure the firewall to allow HP programs.
- If the printer functionality returned, re-enable the firewall in the Print and Scan Doctor, and then continue to the next step and configure the firewall to allow HP programs.
- If the installation failed or your printer still does not function properly, the firewall software is not causing the issue. Re-enable the firewall in the Print and Scan Doctor, and then search for the issue on HP Customer Support to continue troubleshooting.
2. HP Printers – HP Easy Scan Unable to Scan After Updating to macOS Catalina.
This document is for HP printers and macOS Catalina (10.15).
When sending a scan job using HP Easy Scan in macOS Catalina, one of the following messages display on the computer or printer control panel:
Automatic Document Feeder is Empty
Scan Unsuccessful
Preparing to scan
To resolve this issue, make sure to update to the latest version of macOS Catalina and HP Easy Scan.
3. HP inkjet printers – Oxc19a0005 or similar error code displays
An alphanumeric (hexadecimal) error code displays on the printer control panel without any other information.
Example of an alphanumeric error code on a printer control panel
NOTE: If the error message contains a description with the alphanumeric code, follow the instructions in the message or search for steps specific to the issue in the message.
Example of an error message with descriptive text on a printer control panel
Reset the printer without ink cartridges installed
Clear the error by resetting the HP printer Setup Support without the ink cartridges.
Open the cartridge access door or lid.
If the carriage moves to the center of the printer, continue with these steps.
If the carriage does not move to the center of the printer, close the access door or lid. Disconnect the power cord from the printer and power source, wait 60 seconds, and then reconnect the power cord to the printer and a wall outlet. Turn the printer on, and then continue with these steps.
Remove the cartridges.
With the printer turned on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Reconnect the power cord to a wall outlet and the printer.
NOTE: HP recommends plugging the printer directly into a wall outlet.
Turn the printer on.
Reinsert the cartridges, and then close the cartridge access door or lid.
Follow the steps to align the printer, if prompted.
Service the printer
Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.
3. Resolve copy problems with HP printers
‘Scanner Failure’ error displays
When attempting to scan, copy, or fax, a Scanner failure. Unable to scan, copy, or send a fax or Scanner System Failure error displays.
The error displays for scanner hardware or power issues, such as a scanner bar jam or calibration issue, low scanner bulb temperature, or an internal or external electrical problem. It is not related to network or USB connection issues.
Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
Reset the printer
Reset the printer to recover from printer errors or failures.
If your printer has a rechargeable battery, remove it.
With the printer turned on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Reconnect the power cord to a wall outlet and to the printer.
NOTE: HP recommends plugging the printer directly into a wall outlet.
Turn on the printer to complete the reset. (HP Printer Setup Support)
Check scanner bar functionality
If you have a flatbed scanner, watch the scanner bar while scanning to see if it is working properly.
Remove any original documents or photos from the scanner glass.
Lift the scanner lid slightly, and then press the Copy button or icon.
Look at the scanner. The scanner bar should illuminate and travel across the length of the glass.
If the scanner light does not illuminate or move, Contact HP Customer Support to service the printer.
Use HP Print and Scan Doctor (Windows)
Use HP Print and Scan Doctor on your Windows computer to help diagnose and fix printing and scanning issues.
Make sure paper is loaded in the main tray, and then turn on the printer.
Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool.
On the welcome screen, click Start to select your printer and run the diagnostic.
If your printer is not found, click My product is not listed, and then follow the instructions troubleshoot the connection.
Reinstall the printer software
Reinstalling the printer software might resolve any printing or scanning issues.